1. Definitions

“Bwinners Zimbabwe” means the brand and all products offered online via  www.bwinners.co.zw

“Customer Funds” refers to funds held to the credit of Customers (deposits, winnings, bonuses).

“USD” is the currency of operation.

2. About Bwinners Zimbabwe

Bwinners Zimbabwe is operated under local jurisdiction and holds all customer funds separately from business funds. While steps are taken to protect your funds, there is no absolute guarantee in the event of insolvency.

3. Licensing

Bwinners Zimbabwe is subject to Zimbabwean gambling and betting regulations.

4. Your Participation

Minimum age: 18+ only.

Participation from excluded countries or via VPN is prohibited.

Bwinners Zimbabwe may void any bet placed from excluded jurisdictions and retain a 10% admin fee.

5. Your Account

You may open one account only.

Provide accurate, up-to-date information.

Account must be verified with valid Zim-issued ID and proof of residence for withdrawals over $2,000 USD.

Dormant after 12 months of inactivity.

6. Deposits and Withdrawals

· Minimum deposit: Based on method (e.g., $1 via EcoCash).

· Minimum withdrawal: 1 USD Maximum withdrawal: $1,500 per day

· Withdrawals may require full KYC verification.

Any un-wagered deposits withdrawn directly may incur an 5% processing fee.

7. Promotions

Promotions are governed by separate terms. Bwinners Zimbabwe may withdraw or modify any promotion at any time.

8. Privacy

Bwinners Zimbabwe complies with Zimbabwe’s Data Protection Act. Your data is stored securely. Marketing communications are opt-in.

9. Responsible Gambling

Players can request self-exclusion or time-out periods. Responsible gaming tools and support resources are available via our website.

10. Player Protection

See the full Player Protection Policy for dispute handling, complaint resolution, and self-exclusion procedures.

11. Intellectual Property

All trademarks, designs, and content are property of Bwinners Zimbabwe. Unauthorised use is strictly prohibited.

12. Interruptions in Play

No liability for connection issues, server crashes, or delayed results.

Malfunction voids all affected games or tickets.

13. Customer Support

Email: [email protected]

WhatsApp: +263 78 589 3111

Response time: within 24hr to 48 hours

14. Disputes

If not satisfied with the outcome of a complaint, you may escalate to the Zimbabwe Gaming Board or the Lotteries & Gaming Authority (LGA).

15. Liability

Bwinners Zimbabwe is not liable for losses arising from software failure, errors in odds, or connection interruptions.

16. Bwinners Zimbabwe Is Not a Financial Institution

Does not provide financial or tax advice.

Anti-arbitrage and anti-money laundering policies strictly enforced.

17. Account Suspension or Closure

Bwinners Zimbabwe reserves the right to suspend or terminate accounts suspected of fraud, multi-accounting, collusion, or other violations.

18. Other

Governing Law: Zimbabwe

Currency: USD

Changes: Terms may be updated; customers will be notified upon next login

Disputes: Resolved in Harare courts